Introduction

Chillax2U.com (“we,” “our,” or “us”) is a centralized online service-oriented platform owned and operated by Autzen Marketing Sdn Bhd (“Autzen Marketing”), a company incorporated in Malaysia. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways.

1. Information We Collect

We collect personal information that you provide to us directly or indirectly via intermediaries, such as:

• Contact Information: Name, email address, phone number, home address and other relevant information.
• Service Details: Information related to the services you request or book through our platform.
• Payment Information: Billing details necessary for processing transactions.

Additionally, we may collect non-personal information automatically, including:

• Usage Data: Information about how you interact with our website, such as pages visited and links clicked.
• Device Information: Details about the device and browser you use to access our services.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Service Provision: To process and fulfill your service requests and bookings.
• Communication: To send confirmations, updates, and promotional materials related to our services.
• Improvement: To analyze usage patterns and enhance the functionality and user experience of our website.
• Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We may share your personal information with:

• Service Providers: Trusted partners who assist in delivering our services, such as payment processors and customer support.
• Legal Authorities: When required by law or to protect our rights and safety.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccuracies
• Request deletion of your personal information, subject to certain exceptions

To exercise these rights, please contact us at enquiry@chillax2u.com.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: enquiry@chillax2u.com
• Phone: +6012 – 377 3605
• Address:

Autzen Marketing Sdn Bhd,

17-5 No2 Mutiara Sentral,

Jalan Desa Aman 1,

Cheras Business Centre,

56000, Kuala Lumpur

Malaysia

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

Date Last Updated: 9^th January 2025