At Chillax2u, we deliver Third-Party Administration (TPA) services powered by technology to streamline product issuance, claims administration, and end-to-end customer support.
Our B2B platform enables insurers, financial institutions, retailers, and platform providers to launch and manage products and programs with ease — while giving customers a smooth, transparent experience.
At Chillax2u, we provide tailored service solutions across multiple verticals — combining operational excellence with real-world convenience.
Chillax's Services
Third-Party Administration (TPA)
B2B Issuance & Claims Platform
Nationwide Service Network
End-to-End Customer Support
Smooth Solutions, Chillax Style
AUTOMOTIVE ASSISTANCE
We offer complete warranty support and claims administration for all types of vehicles. Our automotive solutions cover:
- End-to-End Warranty Administration – From claim intake to repair completion.
- Claims Assistance – Transparent guidance and processing for customers.
- Courtesy Car Arrangements – To keep you mobile while your vehicle is being repaired.
- 24/7 Roadside Assistance – Including towing, jump-starts, tyre change, and emergency fuel.
- Key Replacement Service – Support for lost or stolen car keys.
HOME ASSISTANCE
We provide round-the-clock support for sudden home emergencies, ensuring that help is just a call away. Our services include:
- Electrical Repairs – For power outages, faulty wiring, and urgent electrical issues.
- Plumbing Services – Burst pipes, blocked drains, and water leakage resolutions.
- Locksmith Support – Locked out? We’ll get you back in quickly and safely.
- Pest Control – Emergency treatment for infestations and pest-related damage.
HOUSEHOLD ASSISTANCE
We provide end-to-end appliance warranty administration to support your customers when their household electronics need attention.
- Claims Processing – Clear, guided steps for customers to activate warranty support.
- Repair Coordination – Scheduling and follow-up with authorized service partners.
The Chillax's Circle
We proudly serve a growing list of partners that include:
Insurance Companies
Platform Providers
Banking Institutions
Retailers & Distributors
We tailor our solutions to fit your operational needs and customer expectations — all under one platform.
Why Life's Better With Chillax2u
Scalable B2B platform with real-time issuance, claims tracking, data integration, reporting, and automation
Enables integration with partner systems, enabling smooth operations and efficient data sharing across platforms
Trusted by clients in the insurance industry, financial services and automotive providers in Malaysia
Full-spectrum TPA services for product protection programs
Professional support for customer and partner needs
Extensive nationwide repairer and service provider network
The Chillax Crew
Johnson Liu
Founding Director
With over 28+ years of experience in insurance and services, Johnson is the strategist who sees the big picture — and the small data points that make it work. Known for his sharp distribution play and data-driven approach, he’s the engine behind our growth. When he’s not mapping out the next move, you’ll find him passionately mentoring the team or sharing a good laugh (usually with a coffee in hand).
Anu Ratha
Managing Director
Anu brings 23+ years of grit, grace, and game-changing ideas to the table. A powerhouse in the automotive and warranty space, she blends deep industry know-how with a no-nonsense, get-it-done attitude. She’s the calm in the storm and the spark behind many of our boldest moves. If there’s a challenge, chances are Anu’s already halfway through solving it — with a smile.
Samantha Fong
Director Of Strategic Partnerships
With 26+ years across insurance, travel, services, and digital, Samantha is our bridge builder. She’s worked with everyone from insurers to airlines, always bringing people together and creating partnerships that stick. Her secret? A knack for listening, a talent for connecting, and a whole lot of heart and coffee. She’s the kind of leader who makes collaboration feel effortless (and fun).
